HELP WATCHING THE LIVE VIDEO STREAMS
These help pages have been updated March 2017:
The Problem....and so it is that a video will play perfectly well on one computer and be a totally alien concept on another.... “computer says no”
Video is becoming more compatible with the acceptance of mp4/H264 and HTML5 as the common standards. However the older the software, computer or mobile phone the more likely something will not play.
If you have any hints and tips, please do let us know and we will gladly pass them on.
 production@carnyx.tv
Click on the platform pictures below to visit the relevant page
Please also read the additional information on this page and also check to see if there are any known issues with the Carnyx Wild live cameras (top of this page).

First Things First
In many cases the computer or smart-phone already has the ability to show the live stream but perhaps does not know it. So before loading additional software it is essential to make sure that everything is okay with the world for your device.
Intially it is important to go through some of the basic settings to ensure that the device is set up correctly for receiving the live video stream. Within these Help Pages we will include some basic checks that can be done.

Look Before You Leap
The hints, tips, software and phone apps listed in these pages are tested by us when possible. However Carnyx Wild cannot guarantee that any success experienced on one piece of equipment will be repeated on another.
All software is installed onto a computer or smart-phone at the owner's risk. So you are strongly advised to look at user forums and testimonials first to see if the software or app is suitable for your needs.

Click for help with your device
Checks and changes that can be made to a Windows PC or Laptop.
Note: MAKE SURE YOUR WEB BROWSING SOFTWARE IS UP TO DATE. Remember to clear the cache after making any changes in your web browsing software (details below).

New for 2017: All our live streams are HTML5 compatible and include various automatic fallback options. That means the live stream should play automatically on most computers and devices.

MICROSOFT INTERNET EXPLORER
Please make sure your version of Internet Explorer is up to date:
CHECK HERE

Microsoft Help & Advice:
MICROSOFT SUPPORT
Alternative Windows Help:
INTERNET EXPLORER HELP

INTERNET EXPLORER AND IFRAMES
In many cases the live stream is displayed in a webpage using an iframe. Microsoft Internet Explorer may block iframes from displaying. The web page will have a blank space where the iframe should be. You can check the setting and make changes by following these instructions:

To enable IFRAMES in Internet Explorer, please follow these instructions:
1.  Open a new browser window,
2.  Click on or select pull down for the "Tools" menu
3.  Select "Internet Options"
4.  Click the "Security" tab
5.  Ensure that the "Internet" icon is highlighted
6.  Under 'Security level for this page' click the "Custom Level" button
7.  Scroll down to the "Miscellaneous" section
8.  Find the "Launching programs and files in an Iframe"
9.  There are three choices:
            Disable
            Enable (not secure)
            Prompt (Recommended)
10. Select "Prompt"
11. Close all open Dialogue boxes by clicking the "Okay" buttons

When you access a page that contains an iframe, Internet Explorer will prompt you as follows:
'Only secure content is displayed"
Click on the grey box "Show all content"

GOOGLE CHROME
It has been reported that some live streams across the internet lack audio when viewed in Chrome. This is a known issue that has no solution yet. If this affects you, try using a different web browser or VLC Player.

Information for users wishing to view the old Flash Player version: As from December 2016 Google Chrome has blocked Flash video from playing automatically in their browser. Users will need to permit the browser to do so.
FOLLOW THESE STEPS TO PLAY FLASH

Keep your version of Google Chrome up to date. To check do the following:
Menu top right of screen (Three Dots) - Go to [Help] then [About Google Chrome]. This page describes your Chrome version and whether it is up to date. If not it should update automatically. Wait till it has upgraded then restart Chrome.
March 2017 version is 57.0.2987.110

Additional Help Page:
TO FIX VIDEOS THAT WONT PLAY IN CHROME

FIREFOX
The latest version of Firefox are considered to be an ideal web browser for modern live streams and video.
DOWNLOAD FIREFOX HERE
Firefox has excellent Help Pages Here
INTERNET BROWSERS - CLEAR CACHE
If you suddenly find that the live video will not play when previously there were no problems, there may have been an upgrade or changes made on our servers. If so, it is important to clear your web browsers cache.
• If you do not know how to do this, visit This Useful Page. It lists 14 different web browsers and how to clear the cache.
• If you do not know which browser version you have you can visit This Page first.

Common Problems
  Firewall Blocking Content   Web Browser Settings

Still Having Problems? Have a look at the following software:
VLC Media Player is well established as a versatile streaming video player (and recorder).
The new Carnyx Wild streams include an M3U8 file type that should work comfortably in the VLC Player.
1. Open VLC.
2. Go to [Media] [Open Network Stream...]
3. Enter the URL from Live Page.
 
Checks and changes that can be made to a Mac PC or Laptop.
Note: Remember to clear the cache after making any changes in your web browsing software (details below).

New for 2017: All our live streams are HTML5 compatible and include various automatic fallback options. That means the live stream should play automatically on most computers and devices.
Safari or Firefox
If the live stream will not play in your version of Safari or Firefox, there are settings and add-ons you can check.
This link explains some basic things to check:
FLASH PLAYER HELP on Mac OS

Clear your web browsers cache
If you suddenly find that the live video will not play when previously there were no problems, there may have been an upgrade or changes made on our servers. If so, it is important to clear your web browsers cache.
If you do not know how to do this, visit This Useful Page. It lists 14 different web browsers and how to clear the cache. If you do not know which browser version you have you can visit This Page first.

Still Having Problems? Have a look at the following software:
VLC Media Player (for MAC) is well established as a versatile streaming video player (and recorder). With versions available for both PC and MAC. In the past it has been particularly useful in playing Windows Media Video on the MAC Computers which were unable to play WMV.
1. Open VLC.
2. Go to [Media] [Open Network Stream...]
3. Enter the URL from Live Page.
ANDROID - HELP & SUPPORT
Visit the ANDROID OS HELP for information, support, resources and options

New for 2017: All our live streams are HTML5 compatible and include various automatic fallback options. That means the live stream should play automatically on most computers and devices. This update should mean that the Puffin Web Browser may not be required.
Puffin Web Browser has been around for a while, but recent upgrades make it a great way to view live streaming video.
We at Carnyx have tested it on an HTC1 Android and it works really well. Very responsive and includes a full screen option. Well worth the small cost.
Available to buy at Google Play
 
VLC Media Player is now available as an App
Available free on Google Play
iPad - BASIC SETTINGS
Visit the APPLE HELP PAGES for information, support, resources and options
iPhone - BASIC SETTINGS
Visit the APPLE HELP PAGES for information, support, resources and options

New for 2017: All our live streams are HTML5 compatible and include various automatic fallback options. That means the live stream should play automatically on most computers and devices. This update should mean that the Puffin Web Browser may not be required.
Puffin Web Browser has been around for a while, but recent upgrades make it a great way to view live streaming video.
It has been tested on an iPhone 5. Very responsive and includes a full screen option. Well worth the small cost.
Available to buy at iTunes